FAQ

How to Order

To order from our website you need to create an account with us first by clicking here

Having Problems?

If you are experiencing problems logging in or placing an order, please phone or email us at
01778 343000 and [email protected]

What is my username?

Your username is the email address that you used when you registered with us.

I have forgotten my password

Please click here and enter your email address to receive your password by email.

Something I ordered is out of stock. Will you refund my card?

If you pay by card online, payment is taken at the time the order is placed. If something is
out of stock, we will refund the amount to your card.

What is covered under warranty?

Your watch is covered if it is faulty. The warranty does not cover batteries, glass, plating,
straps or accidental damage caused by lack of care including water penetration.

How long should my battery last?

The average battery life is 24 months. All watches come with a battery saver in the crown
which needs to be removed to activate the battery. To activate the battery, remove the
plastic tab and press the crown into the side of the case. If your watch has stopped working,
it's likely the battery needs replacing. Any local independent jeweller will be
able replace your battery. Please kindly note that battery replacements are not covered
under warranty.

I’ve just received my watch and it’s not ticking, what’s wrong?

All of our watches are fitted with white crown stoppers to protect battery life. Please make
sure you remove the crown stopper and press in the crown to start the watch functioning.

I’ve just bought a watch, when should I expect to receive it?

We post all orders that are received before 2pm the same day. All watches are sent out via
royal mail on a 2-5 day service.

How to return a watch?

All of our watches come with a guarantee. Please follow the instructions on the back of the
guarantee, sending the watch together with the guarantee.

I would like to become a stockist of Henley, how do I do this?

Please click here to visit our trade website and become a stockist of Ravel.